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Privacy Policy

Privacy policy (status: March 2022)

  1. Preface

Whether you are a customer, interested party, applicant or visitor to our website: We, solidian GmbH (hereinafter: “solidian”, “we”), take the protection of your personal data very seriously. But what does this actually mean?

In the following, we would like to give you an insight into the personal data we collect from you and in what form we process it. You will also receive an overview of your rights under applicable data protection law. We will also provide you with your contact person for any further questions.

The contents of this notice may change over time. We therefore recommend that you check this page regularly.

1.1 Who are we?

solidian is the leading specialist and supplier of innovative, sustainable and durable reinforcements made of carbon, glass or basalt fibers. We also develop products for concrete construction reinforcements together with our partners.

Today, we develop, produce and sell our products at our two sites in Albstadt (Germany) and Karlovac (Croatia) with more than 200 employees.

As a responsible party within the scope of the applicable data protection laws, we,

solidian GmbH
Sigmaringer Strasse 150
DE-72458 Albstadt
E-mail:            info@solidian.com
Tel.: +49 7431 10 – 3135
Fax:       +49 4731 10 – 63118

Take all measures necessary under applicable data protection law to ensure the protection of your personal data.

If you have any questions regarding this privacy policy, please contact our Data Protection Officer.

solidian GmbH
Data Protection Officer
c/o Groz-Beckert KG
Parkweg 2
DE-72458 Albstadt
E-mail: data.protection@solidian.com

  1. Scope of the data protection declaration

Under the processing of personal data, the legislator refers to activities such as the collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, querying, use, disclosure by transmission, distribution or otherwise making available, comparison or linking, restriction, deletion or destruction of personal data.

Personal data is any information relating to an identified or identifiable natural person.

This privacy policy concerns the personal data of customers, interested parties, applicants or visitors.

This privacy policy applies to our website www.solidian.com, to our external online presence such as our social media profiles, and to information transmitted to us in writing in other ways.

The website www.solidian.com contains links to third-party websites and to our social media profiles (e.g.  pinterest, Instagram, linkedin, youtube, facebook, Google Maps). Separate privacy policies apply when using third-party websites. We are not responsible for data processing on these pages.

  1. What personal data do we process?

Your personal data is collected by us when you contact us, e.g. as an interested party or customer. This can take place, for example, when you show interest in our products, contact us via our communication channels, or when you use our products or services in the context of existing business relationships.

We process the following types of personal data:

  • Personal identification information
    • g. first and last name, address data, e-mail address, telephone number, fax number
  • Order data
    • g. customer number, order number, invoice data
  • Company-related data
    • g. company name, department, activity
  • Data on your online behavior
    • g. IP addresses, user names, data on your visits to our website, actions carried out on our websites, location of access
  • Information about your interests and wishes that you share with us
    • g. via our contact form or other communication channels
  • Information about your career
    • g. vocational training, previous employers, other qualifications

and other information comparable with these data categories.

3.1 Sensitive data

Sensitive data, i.e. special categories of personal data, such as information on religious or trade union membership, is only collected if you provide us with this data, e.g. in the case of applications.

3.2 Personal data of minors

Personal data on children or minors is only collected if they use our communication channels.

3.3 Use of cookies

All information about the use of cookies on our website can be found at www.solidian.com/cookies.

  1. What do we process your personal data for – and on what legal basis?

4.1 Fulfillment of the contract

We process your data in order to fulfill our contracts. This also applies to information you provide to us in the context of pre-contractual correspondence. The specific purposes of data processing depend on the respective product and the request made and can also be used to analyze your needs and to check which products and services are suitable for you.

4.1.1 Performance of the contractual relationship

In order to perform the contractual relationship, we need your name, address, telephone number or e-mail address so that we can contact you.

4.1.2 Offering goods and services

We also need your personal data in order to be able to check whether and which products and services we can and may offer you.

Details of the respective purposes of data processing can be found in the contractual documents and our General Terms and Conditions.

4.1.3 Carrying out the application process

We process your data that you have sent us as part of your application in order to check whether your professional qualifications are suitable for the job advertised. We only use your information for the application process and transfer it to your personnel file when a contract is concluded. If no agreement is reached, your information will be deleted or destroyed. We will not use your applicant information for any other purposes than to carry out the application process.

4.2 After balancing of interests: We improve our services and offer you matching products

4.2.1 To strengthen and optimize the customer relationship

As part of our efforts to continually improve our relationship with you, we ask you to participate in our customer surveys from time to time. The results of the surveys serve to adapt our products and services even better to your needs.

4.2.2 Data processing and analysis for marketing purposes

Your needs are important to us, and we try to provide you with information about products and services that fit you perfectly. To this end, we use the findings from our joint business relationship and market research. The main goal is to adapt our product suggestions to your needs. In this context, we guarantee that we will always process the data in accordance with applicable data protection law. Important: You can object to the use of your personal data for this purpose at any time.

What specifically do we analyze and process?

  • Results of our marketing campaigns to measure the efficiency and relevance of our campaigns;
  • Information from your visits to our website;
  • We analyze the potential demand for our products and services.

4.2.3 Newsletter

You can subscribe to our newsletter via our website. We need your e-mail address to send the newsletter. You will only receive our newsletter once a double opt-in procedure has been successfully completed. You have the right to view your declaration of consent or unsubscribe from the newsletter. Corresponding links are implemented in each newsletter. If you unsubscribe from our newsletter, your contact details will be immediately deleted from our newsletter distribution list.

The effectiveness of electronic consent, like that used to subscribe to the newsletter, is subject to certain requirements by law. This includes logging your declaration of consent. We therefore record the date and time of consent, the text of the declaration of consent, the fact that the checkbox has been selected and your e-mail address. We also record the date and time the confirmation link and the link in the confirmation e-mail were clicked on We only collect this information in order to comply with legal obligations.

4.2.5 Measures for your security

We use your personal data in the following cases, among others:

  • In order to protect you or your company from fraudulent activities, we analyze your data. This may occur, for example, if you have been the victim of an identity theft;
  • To improve the reliability of our web applications, our IT support works closely with you in case of technical problems. In this context, we also evaluate logs of page accesses, actions performed, etc.;
  • To ensure IT security;
  • In order to be able to record and prove facts in the event of potential legal disputes.

4.3 Based on your consent

If you have consented to the processing of your personal data for one or more specific purposes, the processing of your data by us is permitted. You can withdraw this consent at any time with effect for the future without incurring any costs other than the transmission costs according to the basic rates (costs of your Internet connection). Withdrawal of consent does not affect the lawfulness of the processing carried out until the consent was withdrawn, however.

4.4 Due to legal requirements or in the public interest

As a company, we are subject to a wide range of legal requirements (e.g. from tax legislation). We process your personal data in order to comply with our legal obligations.

  1. Where we send data and why

5.1 Data use within solidian

Within solidian, only the entities that require your personal data to fulfill our contractual or legal obligations or to protect our legitimate interests have access to your personal data.

5.2 Data use outside solidian

We respect the protection of your personal data and only pass on information about you if this is required by law, if you have consented to it, or to fulfill contractual obligations.

The following recipients may require your personal data to be passed on by law, for example:

  • Public bodies or supervisory authorities, e.g. tax authorities, customs authorities;
  • Judicial and law enforcement authorities, e.g. police, courts, public prosecutor’s office;
  • Lawyers or notaries, e.g. in legal disputes;
  • Auditors.

We cooperate with other companies in order to fulfill our contractual obligations. This includes:

  • Transport service providers and freight forwarders;
  • Organizers and training service providers if you have registered for certain trade fairs or events through us;
  • Banks and financial service providers to deal with all financial matters.

Own service providers

In order to make our operations efficient, we use the services of external service providers who may receive personal data from you in order to fulfill the purposes described, including IT service providers, printing and telecommunications service providers, collection agencies, consulting or sales companies.

Important: We pay close attention to your personal data!

In order to ensure that service providers comply with the same data protection standards as in our company, we have signed relevant contracts for order processing. These contracts stipulate, among other things:

  • That third parties only have access to the data they need to complete the tasks assigned to them;
  • That only employees who have explicitly committed to complying with data protection regulations have access to your data at the service providers;
  • That the service providers comply with technical and organizational measures to ensure data security and data protection;
  • What happens to the data when the business relationship between the service provider and us is terminated.

For service providers located outside the European Economic Area (EEA), we take special security measures (e.g. using specific contractual clauses) to ensure that the data is treated with the same degree of caution as in the EEA. We regularly check all our service providers for compliance with our specifications.

Very important: Under no circumstances do we sell your personal data to third parties!

5.3 Data usage within the solidian group

In order to offer you the best possible service, we occasionally exchange data within the company group. In doing so, we ensure that the applicable data protection regulations are complied with and that your personal data is adequately protected at all times.

For this reason, we have taken appropriate measures to ensure compliance with data protection within the solidian group:

We have signed agreements with the individual subsidiaries that ensure that personal data exchanged within the group remains protected at all times.

In accordance with these contracts and applicable data protection law, we only transfer personal data to our subsidiaries for the purposes specified in this data protection declaration.

  1. Presence in social networks (Social media)

We appreciate your visit to our social media profiles and your interest in our company.

We maintain the following social media profiles:

Please note that when using social media profiles, your user data may be processed outside the European Union.  This may pose risks for you because, for example, it could make it more difficult to enforce your rights.

Furthermore, your data is usually processed within the social networks for market research and advertising purposes. A usage profile, for example, can be created based on your usage behavior and resulting interests. The usage profile can in turn be used, for example, to place advertisements within and outside the networks that presumably match your interests. Furthermore, data may also be stored in usage profiles regardless of the device you use, especially if you are a member and logged in to the respective platforms.

For a detailed presentation of the respective processing forms and the options for objection, please refer to the privacy policy and information provided by the operators of the respective networks.

In case of requests for information and the assertion of the rights of the persons affected, please note that these can be asserted most effectively with the providers. Only providers have access to your data and can take appropriate measures and provide information directly. In case you still need help, you can contact us.

  • Types of data processed: Contact data (e.g. e-Mail, telephone numbers); content data (e.g. entries in online forms); usage data (e.g. websites visited, interest in content, access times); meta/communication data (e.g. device information, IP addresses).
  • Affected persons: Users of social media channels.
  • Legal basis: Legitimate interests (Art. 6 para. 1 S. 1 lit. f. DSGVO). Our legitimate interest is to ensure achievement of the purpose described below.
  • Purpose of processing: Contact inquiries and communication; feedback (e.g. collecting feedback via online form); marketing.

Further information about our individual social media profiles:

  • Facebook (or meta) company website: Service provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Website: https://www.facebook.com.

We, together with Meta Platforms Ireland Limited, are responsible for collecting (but not for further processing) data of our Facebook-company page visitors.

This data includes information about the types of content you view or interact with, or the actions you take (for details, see the Facebook data policy: https://www.facebook.com/policy), as well as information about the device you use (e.g. IP address, operating system, browser type, language settings, cookie data (for details, see the Facebook data policy: https://www.facebook.com/policy).

As explained in the Facebook privacy policy, Facebook also collects and uses information to provide analytics services, called “Page insights”, to page operators to provide them with insights into how people interact with their pages and with content associated with them. We have concluded a special agreement with Facebook (“Information about page insights”, https://www.facebook.com/legal/terms/page_controller_addendum).

The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority), are not restricted by the agreements with Facebook. For further information, see “Information about page insights”(https://www.facebook.com/legal/terms/information_about_page_insights_data);

Instagram: Social network; service provider: Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA.

LinkedIn: Social network; service provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.

YouTube: Social network and video platform; service provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

  1. Are you obliged to provide us with personal data?

In the context of the business relationship between you and solidian, we require the following categories of personal data from you:

  • All data necessary for the establishment and performance of a business relationship;
  • Data required to fulfill contractual obligations;
  • Data that we are legally obliged to collect.

Without this data, we will not be able to enter into or execute contracts with you.

  1. Deletion periods

In accordance with the applicable data protection regulations, we do not store your personal data for longer than we need to for the purposes of the respective processing. If the data is no longer required for the fulfillment of contractual or legal obligations, it is regularly deleted by us, unless temporary storage of the data is still necessary. The following reasons may apply for continued storage:

  • Commercial and/or tax law retention obligations must be complied with: The retention periods according to the provisions of the German Commercial Code and the German Fiscal Code are up to 10 years.
  • To obtain evidence in the event of legal disputes within the scope of the statutory statute of limitations: Statutory limitation periods in civil law may be up to 30 years, with the regular limitation period occurring after three years.
  1. Your rights

As part of the processing of your personal data, you also have certain rights. Further details can be found in the corresponding provisions of the General Data Protection Regulation (in Articles 15 to 21).

9.1 Right to information and correction

You have the right to receive information from us regarding the personal data we process relating to you. If this information is not (or no longer) correct, you can request that we rectify the data and, if the information is incomplete, add to it. If we have passed on your data to third parties, we will inform the corresponding third parties in the event of a relevant legal situation.

9.2 Right to deletion

You may request the immediate deletion of your personal data in the following circumstances:

  • If your personal data is no longer needed for the purposes for which it was collected;
  • If you have withdrawn your consent and there is no other legal basis for data processing;
  • If you object to processing and there are no overriding legitimate grounds for data processing;
  • If your data is processed unlawfully;
  • If your personal data needs to be deleted in order to fulfill legal obligations.

Please note that before we delete your data, we must check whether there is a legitimate reason for processing your personal data.

9.3 Right to restriction of processing (“right to block”)

You may request that we restrict the processing of your personal data for one of the following reasons:

  • If you dispute the accuracy of the data, until we have had the opportunity to verify the accuracy of the data;
  • If the data is processed unlawfully, but you only request the restriction of the use of the personal data instead of deletion;
  • If we no longer need the personal data for processing purposes, but you still need it to establish, exert or defend legal claims;
  • If you have objected to the processing and it has not yet been determined whether your legitimate interests outweigh ours.

9.4 Right to object

9.4.1 Case-by-case right to object

If the processing takes place in the public interest or on the basis of a balance of interests, you have the right to object to the processing for reasons arising from your particular situation. If you object, we will not process your personal data unless we can demonstrate compelling legitimate grounds for processing your data that override your interests, rights and freedoms, or because your personal data is required to establish, exert or defend legal claims. The objection shall not preclude the lawfulness of the processing carried out up to the point of objection.

9.4.2 Advertising objection

In cases where your personal data is used for advertising purposes, you can object to this form of processing at any time. We will then no longer process your personal data for these purposes.

The objection can be made informally and should be addressed to:

solidian GmbH
Data Protection Officer
c/o Groz-Beckert KG
Parkweg 2
DE-72458 Albstadt
E-mail: data.protection@solidian.com

9.5 Right to data portability

You have the right to receive personal data that you have given us for processing in a transferable and machine-readable format on request.

9.6 Right to lodge a complaint with the supervisory authority (Article 77 GDPR)

We always try to process your requests and claims as quickly as possible in order to safeguard your rights accordingly. However, depending on the volume of inquiries, it may take up to 30 days before we can provide you with further information about your request. If it should take longer, we will inform you promptly about the reasons for the delay and discuss the further procedure with you.

In some cases, we may not be allowed to or be able to provide you with any information. If legally permissible, we will inform you of the reason for refusing the information.

However, if you are not satisfied with our answers and reactions or if you believe that we are in breach of applicable data protection law, you are free to lodge a complaint with both our Data Protection Officer and the responsible supervisory authority. The competent supervisory authority for us is:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Königstraße 10 a
DE-70173 Stuttgart
Tel.: +49 711 615541-0
Fax: +49 711 615541-15